Call Center for Customer Service
Businesses don’t exist in a vacuum. Regardless of which industry you belong in, you are always going to compete for the attention of your consumers. Once you bring them in, the next important step is to ensure they remain loyal to you.
Customer service is an add-on value that will help build loyalty. But it’s not as easy as you think.
Relying on experienced personnel to handle your customer service may ultimately backfire. According to the AmEx survey in 2011, almost 8 in 10 of customers stopped short of making a purchase despite a great product due to poor service.
By outsourcing your customer service needs to a call center company, you will get consistency in excellent service, professional contact center agents who are trained to deescalate tension, as well as making sure the customer feels important once they put down the phone.
Below are some of the benefits of hiring a call center for your customer service:
Improving Customer Satisfaction
Almost three quarters of people contact the company through the phone to air a grievance or get some clarification. A call center company will handle the customer service side so you can focus on your core business. The good thing is that the call center company has its own metrics in terms of delivering customer needs. On your end, the feedback is almost immediate.
Develop Customer Loyalty
Along with customer satisfaction, you will build customer loyalty. There’s a difference between the two. Customer satisfaction has something to do more with attitude while loyalty refers to the predictive behavior and pattern. With the number of websites offering different customer services on the Internet, the competition is very stiff. You can’t afford to lose your patrons to your competitors.
When you say call center, people often equate it with voice operations. After all, it’s right there on the name itself. However, technology necessitates that contact center operations expand their functions to offer a multi-pronged support for their clients. Now, aside from manning your hotlines, they can also manage your Facebook account, email, and live chats.
Daily Professional Support
The call center company will serve as the bridge between your company and your customers. It’s more cost-effective to outsource customer service support to a third-party service provider than training your own team. It will take months and months, at the very least, before they can reach the level of professionalism and skill that call center employees possess. In addition, salaries and incentives will also bloat your overhead costs if you hire your own employees rather than opt for outsourcing.
Hundreds of companies have found out the advantages of hiring call center support for their customer service. Ask us how!