Call Centers For Real estate


The real estate sector has bounced back and the industry is regaining the numbers prior to the housing crisis in 2008. And the number of realtors and real estate agents is growing exponentially. In fact, the Association of Real Estate License Law Officials reveals that there are 2 million individuals holding a real estate license in the US.

With the demand for more housing, the competition can be stiff. You need somebody who has your back in terms of delivering 100% customer satisfaction. You can be sure that a satisfied customer will be recommending your business to friends and acquaintances, alike.  

Buying a home is the most stressful thing people can do. This means, you can expect a lot of phone calls with questions.  A call center company is the answer to ensure home buyers get the attention they need.


Below are some of the benefits of hiring a call center service for the real estate sector:


Develop Customer Loyalty – Along with customer satisfaction, you will build customer loyalty. There’s a difference between the two. Customer satisfaction has something to do more with attitude while loyalty refers to the predictive behavior and pattern. With the number of websites offering real estate services on the Internet, the competition is very stiff. You can’t afford to lose your patrons to your competitors.


Improving Customer Satisfaction – Almost three quarters of people contact the company through the phone to air a grievance or clarification. A call center company will handle the customer service side so you can focus on your core business. The good thing is that the call center company has its own metrics in terms of delivering customer needs. On your end, the feedback is almost immediate.


Multiple-Platform Support – When you say call center, people often equate it with voice operations. After all, it’s right there on the name itself. However, technology necessitates that contact center operations expand their functions to offer a multi-pronged support for their clients. Now, aside from manning your hotlines, they can also manage your Facebook account, email, and live chats.


Professional Support – The call center company will serve as the bridge between your company and your customers. It’s more cost-effective to outsource customer service support to a third-party service provider than training your own team. It will take months and months, at the very least, before they can reach the level of professionalism and skill that call center employees possess. In addition, salaries and incentives will also bloat your overhead costs if you hire your own employees rather than opt for outsourcing.  


Hundreds of companies offering real estate services have found out the advantages of hiring call center support. Ask us how!