Moving company operating without proper license, accused of damaging items

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A metro Atlanta moving company is under fire for operating without the proper credentials.

The Better Business Bureau said that they have received numerous complaints about First Choice Movers in Atlanta where consumers allege their belongings were damaged and never replaced.

“I feel disappointed and definitely taken advantage of,” customer Shanna Wiles said.

Her first choice will definitely be her last when it comes to dealing with the company.

“I found a Groupon and I was moving from one apartment to the other here in Atlanta and they had a really great rate,” Wiles said.

But what they didn’t have was great service, according to Wiles. They damaged some of her belongings.

“They were going to replace the mirror for me and send me a completely brand new one,” Wiles said.

In fact, one of the movers sent her a text last year about the mirror saying, “Just got it today!!! I will get it to you [by] tomorrow. Is that ok??”

But the mirror never showed up. So CBS46 went to the address listed for the business, but no one was there. It turns out that First Choice Movers is no longer registered with the Secretary of State, but they are still operating.

Not only are they operating, they’re operating without a proper license, according to the state and federal government.

“They kind of did seem a little shady to me,” Wiles said.

Wiles is not alone in her feelings. I checked with the Better Business Bureau and First Choice has an ‘F’ rating with more than 570 consumer inquires during the past 36 months.

“That’s a lot in just over a year. I think that’s insane. That’s way too many complaints, to many upset people with bad experiences. I don’t know how they’re still operating,” Wiles said.


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