All My Sons movers settle complaints, refund $100K, WPB president out

Moving company complaints can be settled without lawsuits if you offer moving company telemarketing service.

Original article at My Palm Beach Post


Moving companies in West Palm Beach and Fort Lauderdale reached agreements to resolve complaints while refunding more than $100,000 to customers and terminating an executive, the Florida Attorney General’s Office said Friday.

All My Sons Moving and Storage of West Palm Beach Inc. and All My Sons Moving and Storage of Fort Lauderdale Inc. agreed to resolve complaints they “damaged household goods during moves, misplaced items and increased quoted prices of moves after loading consumers’ possessions onto moving trucks,” state officials said.

The companies “voluntarily terminated the employment of the president of the West Palm Beach location,” a statement from the Attorney General’s Office said.

Attempts to reach company officials were not successful late Friday, but the companies “deny any wrongdoing and fully cooperated” with the Florida Attorney General’s Office, state officials said.

Here is what state officials say the companies agreed to do:

  • Comply with all federal requirements regarding background checks and regular drug testing of its drivers, as well as conduct reasonable background checks and drug testing for all other representatives who are directly involved in providing moving services to Florida consumers;
  • Provide binding estimates to consumers upon request, which are based on a physical survey, include all charges for the requested move and may only be amended before loading any household goods, and only upon mutual agreement acknowledged in writing by the consumer;
  • Provide consumers with a written contract before providing any moving services, including an itemized breakdown and description of all costs and services to be provided;
  • Relinquish consumers’ household goods unless consumers refuse to tender full payment of the charges set forth in the binding estimate or contract for services or the company can affirmatively establish other such non-compliance with the agreement;
  • Take specific steps to notify the consumer if unable to perform the pickup or delivery as scheduled or an unreasonable delay is anticipated, and permit cancelation and appropriate refunds if requested by consumers; and
  • Clearly and conspicuously disclose the limits of its liability insurance coverage for the loss or damage of household goods, and if aware that high value items are being moved, specifically advise the availability of additional insurance coverage for such items.

In addition, the companies agreed to “make efforts to resolve all remaining consumer complaints” during the 60 days after the agreement, state officials said.